You will need to have another computer, keyboard and a USB for this.
- You will need to connect a keyboard (wired keyboard works better) to the device on the closest USB port to the HDMI port.
- Unplug the power cable from the device.
- With your keyboard connected, long press the A & B keys on the keyboard and then reconnect the power cable to the device.
- Keep holding A+B keys until the Bootloader Menu comes up (see picture below). If the Enplug logo comes up, try again from step 2.
- Select Factory Data Reset on the menu using arrow keys on your keyboard and enter to select.
- Select confirm.
- Once finished, the bootloader menu will come up. Select continue.
- Connect your device to internet. Plug in the ethernet cable or connect device to wifi.
- connect the device to wifi by pressing Win+Enter on keyboard until side menu comes up
- Connect to you wifi. Press 'esc' to go back on main side menu.
- Meanwhile, using a different computer, access this link https://drive.google.com/drive/folders/1dBSI3mz5MehOt6OI4mwllaFnvVjXNPIf?usp=sharing
- Download these 3 files to a USB
- Connect USB to the device using the other USB port. Then pull up the side menu by pressing Windows+Enter
- Go to Apps > See all apps > Show system apps > Files
- Press Windows+Tab to select the menus. Select the USB drive. Select the files you downloaded and install. Tick "don't show this again" if a pop up comes up.
- After installing the 3 files, please call me on 0430 588 131 so we can complete the set up.