---
title: Restarting Enplug 4k Android player
description: Restarting Enplug 4k Android player
---

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1. [Enplug Knowledge Base](https://kb.enplug.com.au/)
2. [Troubleshooting](https://kb.enplug.com.au/troubleshooting)

# Restarting Enplug 4k Android player

## How do a restart Enplug 4k media player

### Getting to Know Your Device

#### **1. Power Status Indicator**

![](https://kb.enplug.com.au/hs-fs/hubfs/image-png-Oct-13-2025-12-50-19-9515-AM.png?width=670&height=348&name=image-png-Oct-13-2025-12-50-19-9515-AM.png)

#### **2. Device Connections**

![](https://kb.enplug.com.au/hs-fs/hubfs/image-png-Oct-13-2025-12-51-02-3034-AM.png?width=670&height=333&name=image-png-Oct-13-2025-12-51-02-3034-AM.png)

#### **3. How to tell your device is disconnected**

If you have access to the Enplug dashboard you can check the status of a devices to see if it is showing online or offline.

If a device is showing offline there are 3 main causes, power, No internet, a fault. generally a simple device restart will resolve most issues.

![](https://kb.enplug.com.au/hs-fs/hubfs/image-png-Oct-13-2025-12-55-49-1921-AM.png?width=670&height=334&name=image-png-Oct-13-2025-12-55-49-1921-AM.png)

#### **4. Restart your device**

![](https://kb.enplug.com.au/hs-fs/hubfs/image-png-Oct-13-2025-12-56-08-7303-AM.png?width=670&height=331&name=image-png-Oct-13-2025-12-56-08-7303-AM.png)

**5. Confirm your device is connected again**

![](https://kb.enplug.com.au/hs-fs/hubfs/image-png-Oct-13-2025-12-58-43-2407-AM.png?width=670&height=311&name=image-png-Oct-13-2025-12-58-43-2407-AM.png)

#### **6. Further assistance**

If you are in need of clarification or assistance on the management of your Enplug dashboard or display network please use the resources below for further support.

[Enplug Helpdesk Ticket](https://www.enplug.com.au/support/)  
[Enplug Support Centre](https://kb.enplug.com.au/)  
[www.enplug.com.au](https://www.enplug.com.au/)

- [FAQs](https://kb.enplug.com.au/faqs)
- [Troubleshooting](https://kb.enplug.com.au/troubleshooting#main-content)

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    - [Applications](https://kb.enplug.com.au/enplug-dashboard#applications)
- [Installations](https://kb.enplug.com.au/installations#main-content)

    - [Nvidia 4K Media Players](https://kb.enplug.com.au/installations#nvidia-4k-media-players)
    - [LG Screen Installations](https://kb.enplug.com.au/installations#lg-screen-installations)
    - [Philips Screen Installations](https://kb.enplug.com.au/installations#philips-screen-installations)
    - [DN74 Android Media Player](https://kb.enplug.com.au/installations#dn74-android-media-player)
- [Enplug Apps](https://kb.enplug.com.au/enplug-apps#main-content)

    - [Menu Board](https://kb.enplug.com.au/enplug-apps#menu-board)

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